Initial Disclosure Document
Thank you for choosing Zuto. Here is some information that will be helpful for you when progressing with your vehicle finance to help you decide if our service is right for you. To make it simple, we have added everything into one place to answer any questions you might have.
Once you've decided to go ahead with vehicle finance through Zuto, it's important that you read the following information alongside your pre-contract information.
Zuto Ltd is authorised and regulated by the Financial Conduct Authority for credit broking activity. Our FCA firm reference number is 452589.
Zuto's company registration number is 05722976. Our registered address is Winterton House, Winterton Way, Macclesfield, Cheshire, SK11 0LP.
We are a registered data controller with the Information Commissioners Office (ICO), registration number Z9481655.
Zuto is a credit broker and not a lender. Throughout the process, your Car Buying Expert will ask you for information that will help us identify your needs and present a selection of products that are relevant. Please note, we are not financial advisors, and we don't offer financial advice - you must decide whether the finance product is right for you.
- Conditional sale
- Hire purchase
- Personal contract purchase
- Personal loan
- All finance is subject to status and terms and conditions apply
- Over 18's only
- You must be a UK resident and hold a UK bank account
As we're a broker, we can introduce you to a group of lenders on our panel who provide credit and may be able to offer you finance for your vehicle purchase. Our role as a credit broker is to work with you to determine which product best suits your status and requirements. Each credit provider / lender offers different products and interest rates based on your individual circumstances.
At Zuto, we don't charge you a fee for our services. We will receive a commission payment from our lenders for introducing you to them. The amount we receive will vary depending on the lender, product or amount borrowed. The commission received is either a fixed fee, or a fixed percentage of the total loan. Details on the amount of commission are available on request.
Please note, the commission we receive from the lender does not have any impact on the interest rate you'll be offered or the amount you pay for your vehicle finance.
If you'd like any further information or have any questions about the information within this document, or your finance agreement please contact a member of our team on 01625 619944
We're committed to providing you with the best possible products and service but sometimes we know things can go wrong. If you're not happy or feel the need to make a complaint, you can do so:
By Post:Customer Care, Zuto Limited, Winterton House, Winterton Way, Macclesfield, SK11 0LP
By Phone:01625 619 944
If you're not able to settle your complaint with us, you have the right to refer any unresolved complaint to the Financial Ombudsman Service. This needs to be done within six months of the date you receive your final response letter. You can contact them:
By Post:The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
By Phone:0800 023 4567
The FCA is currently undertaking a review of historic discretionary commission arrangements (DCA) within the motor finance sector and, to support this, they have made some changes to complaints rules relating to DCA. The key change that could impact our customers when making a complaint is the implementation of a “pause” to the normal 8-week response timescales that all firms, including Zuto, have to respond to complaints that relate to DCA. During this pause, we will continue to investigate any complaint relating to DCA, but you may not receive a final response to your complaint until the FCA has concluded their investigation, which is currently expected to be by the end of September 2024.
Further details in regards to what this means for you, your complaint and your FOS rights can be found here: FCA to undertake work in the motor finance market | FCA
Last updated 26th January 2024