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Initial Disclosure Document

Thank you for choosing Zuto. Here is some information that will be helpful for you when progressing with your vehicle finance to help you decide if our service is right for you. To make it simple, we have added everything into one place to answer any questions you might have.

Once you've decided to go ahead with vehicle finance through Zuto, it's important that you read the following information alongside your pre-contract information.

2. What services do we provide?

Zuto is a credit broker and not a lender. Throughout the process, your Car Buying Expert will ask you for information that will help us identify your needs and present a selection of products that are relevant. Please note, we are not financial advisors, and we don't offer financial advice - you must decide whether the finance product is right for you.

4. What products do we offer?

As we're a broker, we can introduce you to a group of lenders on our panel who provide credit and may be able to offer you finance for your vehicle purchase. Our role as a credit broker is to work with you to determine which product best suits your status and requirements. Each credit provider / lender offers different products and interest rates based on your individual circumstances.

5. Commission Arrangements

At Zuto, we don't charge you a fee for our services. We will receive a commission payment from our lenders for introducing you to them. The amount we receive will vary depending on the lender, product or amount borrowed. The commission received is either a fixed fee, or a fixed percentage of the total loan. Details on the amount of commission are available on request.

Please note, the commission we receive from the lender does not have any impact on the interest rate you'll be offered or the amount you pay for your vehicle finance.

If you'd like any further information or have any questions about the information within this document, or your finance agreement please contact a member of our team on 01625 619944

7. What to do if you have a complaint

We're committed to providing you with the best possible products and service but sometimes we know things can go wrong. If you're not happy or feel the need to make a complaint, you can do so:

If you're not able to settle your complaint with us, you have the right to refer any unresolved complaint to the Financial Ombudsman Service. This needs to be done within six months of the date you receive your final response letter. You can contact them:

Your personal data is being processed by Zuto Ltd. The data we collect and how we process it is set out in more detail in our Privacy Policy which can be seen here: https://www.zuto.com/privacy

The FCA is currently undertaking a review of historic discretionary commission arrangements (DCA) within the motor finance sector and, to support this, they have made some changes to complaints rules relating to DCA. The key change that could impact our customers when making a complaint is the implementation of a “pause” to the normal 8-week response timescales that all firms, including Zuto, have to respond to complaints that relate to DCA. During this pause, we will continue to investigate any complaint relating to DCA, but you may not receive a final response to your complaint until the FCA has concluded their investigation, which is currently expected to be by the end of September 2024.

Further details in regards to what this means for you, your complaint and your FOS rights can be found here: FCA to undertake work in the motor finance market | FCA

Last updated 26th January 2024