Customer Service Fails

Ever lost it after spending an hour waiting to speak to someone about your complaint, only to find that you’ve made it through to a call centre miles away? Truth be told, you’re not alone.

New research from Which? magazine has revealed that nearly half of us get annoyed when not being able to speak to a UK based call centre. The research, which examined 100 of the UK’s biggest brands, also identified automated telephone systems and being passed from person to person as other key ‘red mist’ triggers when it comes to customer service.

A little over the top? Well it’s also estimated that, on average, we will spend up to 27 minutes waiting each time we call a call centre, that’s 6.5hrs a year and – a staggering 22 days over a lifetime!

If you’re unfortunate enough not to have a free phone or local rate number to call then look away now, as the average 0844 number can cost you £385 a year – or £30,780 which is the equivalent of a new VW Golf GT. Good news is that the Government has banned the majority of premium rate numbers across most industries – but it’s always worth checking before you pick up the phone!

At Zuto we like to think we understand the importance of great customer service, which is why we aim to remove as much stress as possible from buying a car. Our friendly, UK based, car buying experts don’t just help in finding a finance solution, they also offer a car finding service, free vehicle history checks, free valuations and even help customers with the paperwork, all while working at their own pace. Customers can also reach our experts via our local Macclesfield number or via our free ‘Call Me Back’ service on our website.

In fact 98% of customers would recommend us, and you can check out all of customer’s independent reviews through TrustPilot.

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10am to 6pm Sunday and Bank Holidays