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Zuto Customer Service

What happens if my car is stolen while it is still on finance?

We understand that having your car stolen can be a very upsetting, and stressful time, which is why we wanted to provide some help and advice on what to do if you find yourself in this unfortunate situation.

If your car is stolen, the first thing you should do is contact the police and inform them. If you are still paying for car finance, you’ll then need to contact the lender and your insurance company, to let them know. You’ll need to get a crime reference number from the police which both the lender, and insurer, will require.

Whilst your claim is ongoing, you will be expected to continue paying your monthly instalments until your insurer settles the claim. If your car is found and returned to you, you’ll need to get a letter from your insurance company confirming this. If not found, the money you’ll get from the insurance claim should be used to pay off the remaining finance.

If your car is not found within a week, you are entitled to a refund on any road tax you have paid. You can do this by filling in a V33 form which can be found on the DVLAs website.

If your car is not found, or is written off, which is sometimes the case in these situations, Zuto can help you with the search for your new one. In this situation, all you’d need to do is apply for finance online, which doesn’t impact your credit score, and if accepted, one of our car buying experts will be in touch to guide you through the whole process.

Written by

Mike Barlow

Content Manager

Mike has worked at Zuto since 2018 and uses his experience within the industry to help customers understand the ins and outs of car finance.

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